Customer Support Specialist

About Us Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. Position Overview: As a Customer Support Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently. Responsibilities:

1. Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
2. Maintain a high level of product knowledge to assist customers effectively.
3. Provide timely and professional assistance to customers via chats and calls.
4. Be the owner of the customer feedback loop to internal functions to help create better products and improve customer experience.
5. Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
6. Work together as a team to achieve timely turnaround time and quality replies to every customer.

1. This role is open only to locals.
2. Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama.
3. Applicants must be willing to work on rotational shifts including evenings & weekends.
4. 4 Shift timings: 12am - 9am, 7am - 4pm, 12pm - 9pm, 3pm - 12am.
5. Possess own transportation.
6. Fresh graduates are encouraged to apply.
7. 2-3 years of working experience as customer service is a plus point.
8. Required language(s): English, Bahasa Malaysia.
9. Minimum Diploma/Degree in any field.
10. High level of attention to details.
11. Full Training Provided (Theory & Hands-on training).
12. A positive attitude and a commitment to delivering outstanding service.
13. Ability to communicate with customers with a level of empathy.
14. Immediate availability is a plus point.

1. International work environment and flat organization.
2. Team culture - highly practical and results-oriented.
3. Free training and development, constantly improve yourself.
4. Fast-moving, challenging and unique business problems.
5. Competitive salary.
6. Casual work attire.