Customer Care Representative (UK Account) - Cairo & Alexandria - Grads only

Job Description

• Customer Care Representative to deal with UK customers for Vodafone.
• Identifying customers’ needs, clarify information, research every issue and providing solutions .
• Build sustainable relationships and engage customers by taking the extra mile.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

• Work completely from home for centerless employees (Outside of Cairo and Alex).
• Work from home opportunity with only one month and a half from the premises (For Cairo & Alex employees).
• Transportation provided with no extra cost.
• Best workplace in Egypt. Award winning work environment that encourages & supports career progression.
• Paid online training from home without the need of any previous experience.
• Annual leave balance.
• Attractive salaries plus great bonus schemes.
• All equipment will be provided (laptop or PC & headset) along with an allowance to cover the charges of the internet.
• Social insurance plus a great medical insurance plan.

• Working days: 5 days and 2 days off.
• 9 Working hours including breaks (Rotational shifts).
• The first 3 to 4 weeks will be online training from home (from 9 am to 5 pm).
• After the training, you will work from the premises for a month and a half and after then you will start working from home again.

Job Requirements

• Fluency in English is a must.
• Strong phone and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Flexibility to work in rotational shifts.
• Ability to work easily and efficiently among a team
• Egyptians only
• Graduates only