Senior Operations Officer
Full time
at Cartrack
in
Malaysia
Posted on August 28, 2024
Job details
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Operations Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Job Responsibilities:
- Manage daily stock for installation jobs, submit weekly and monthly summary reports, raise purchase orders for overseas parts and headquarters to replenish stock.
- Works with technical team to ensure IoT device installation and new installation schedules are met within the timeline.
- Call and follow up with the customers to schedule the installation of Cartrack systems.
- Handle customers enquiries via inbound calls and email correspondences.
- Escalates enquiries or issues to relevant departments and ensure proper follow-up.
- Manage and process sales agreement.
- Assist with any administrative duties and perform any ad-hoc duties, as and when required.
- Minimum 2 years experience in technical operation related jobs
- Computer/IT knowledge PC windows (MS words, Exceletc)
- Possess technical knowledge
- English literacy (advantage)
- Honest and upright person
- Team player
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