Storage Engineer

The Company Nephos Technologies is a specialist data services integrator, focused on helping organisations solve problems around data storage, data management and data security with integrated innovative solutions. The role As the business is entering into an exciting phase of growth, an opportunity has arisen to add a Storage Engineer to the team, who will provide technical support on client Enterprise Computing systems. This role is hybrid however we do not ask employees to attend the office for a set amount of time each week. Role responsibilities Working hours: Shift Pattern over 8am-8pm Monday- Sunday + On call working

• Work as part of a team to provide daily and on-call technical support 24x7x365 on file storage solutions, ensuring high availability, performance, and security of data. These are 16 different storage technologies including things such as NetApp, Nutanix File, DellEMC and MS File Servers
• Support new client onboarding activities from the project stage into business as usual.
• Support the implementation, configuration and ongoing management of the monitoring solution.
• Take ownership of Incident and Problem records, apply technical troubleshooting and problem-solving skills to methodically handle investigation activities, identify issues, restore services as quickly as possible and maintain updated records.
• Help support Major Incidents to ensure they are managed closely from initial response to resolution, including timely communications.
• Take ownership of Service Requests to fulfil these quickly and maintain up to date/accurate records.
• Support ongoing version releases, including testing and deployments.
• Collaborate with other client and Nephos IT teams, vendors, and stakeholders to ensure smooth integration and operation of technology with other systems and platforms.
• Identify technology or process improvements initiatives for standardisation to streamline and/or automation opportunities where possible.
• Create and maintain up to date knowledge articles or work instructions around your area of expertise, to help build a culture for sharing information and developing others.

• 7+ Years in a technical support role.
• Experience with supporting file-based storage systems (such as NetApp or Dell EMC) is required
• Experience of cloud file storage solutions would be preferable
• An understanding of Active Directory is required
• Experience of being providing client support (either internal or external)
• Experience with Nutanix is preferable
• Experience with hardware installation, racking and stacking.
• ITIL Training & Certification would be preferable
• Experience in using Service Management ticketing systems.
• Good analysis, troubleshooting and fault-finding skills.
• Good technical aptitude to understand, use, and learn new technologies or processes.
• Demonstrates initiative and self-reliance in completing tasks and projects without requiring constant supervision or guidance.
• Strong customer centric attitude and interpersonal skills.
• Excellent written and verbal communication skills.
• Flexible, organised, and self-motivated.
• Legally able to work in the UK.

• 3% yearly performance-related bonus
• Overtime paid at double pay + on-call allowance payment
• Opportunity to work in the fastest growth area in the IT sales landscape – Data
• Enhanced maternity and paternity
• Flexible working and remote working arrangements
• Laptop and full remote IT package setup to work remotely.
• Holiday allowance of 25 days plus bank and public holidays, with the opportunity to buy and sell 5 days
• Training and development for your role and future career development
• Private healthcare
• Recognition awards