Job details
Abu Dhabi, United Arab Emirates | Posted on 05/10/2024 Build and nurture strong relationships with clients, acting as their primary point of contact Understand client pain points, challenges, and objectives to address their needs effectively Provide personalized attention and support to clients, ensuring their satisfaction and loyalty Work predominantly on client premises, being readily available for meetings, consultations, and discussions Identify opportunities for cross-selling our products and services to meet client requirements and drive revenue growth Actively promote and recommend solutions that align with client goals and objectives Attend company strategy meetings to contribute insights and align client needs with organizational goals Collaborate cross-functionally with Service Delivery and Project Management departments to ensure seamless execution of client initiatives Conduct thorough analysis of client business requirements, considering both immediate needs and long-term objectives Identify key pain points, challenges, and opportunities for improvement through client consultations and interactions Compile and organize client requirements into structured reports, ensuring clarity, accuracy, and relevance Use a systematic approach to document and communicate client needs, facilitating efficient decision-making and solution development Liaise with the Business Analyst, Service Delivery, and IT departments to relay client requirements and facilitate seamless communication Provide insights and recommendations to these departments based on client feedback and analysis Requirements Proven experience in IT account management, preferably in a client-facing role. Strong interpersonal and communication skills, with the ability to engage and influence stakeholders. Ability to understand and address client needs, with a focus on delivering exceptional service and value. A proactive and results-driven mindset, with a track record of achieving business targets.
#J-18808-Ljbffr IT & Technology
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