PMO Senior Global Analyst (Malaysia)

PMO Senior Global Analyst (Malaysia) CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension. CBRE Global Workplace Solutions (GWS) As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. About the Role: This role will be part of the successful global CBRE team, supporting the client's account. The purpose of this position is to deliver exceptional client service and operational activities across the client property portfolio of approx. 250 sites across APAC, according to the scope of services. What You’ll Do: PURPOSE OF THE JOB

• To support the document collection and filing of Global Compliance requirements across all Iron Mountains sites within APAC against our client contractual Agreement and KPI requirements.
• To liaise with the various Stakeholders to build strong and effective working relationships.
• Champion the Compliance aspects of Auditing and Training in-house account team on any gaps.
• Support all account Stakeholders with Operational Services and Account deliverables.
• Coordinate, support and resolve any stakeholder issues in a timely and professional manner.
• Lead the Client audit process and train APAC team for optimal results.

MAIN DUTIES AND RESPONSIBILITIES

• To build a strong and effective working relationship with all contract Stakeholders.
• To carry out various administrative tasks associated with the management of the contract, ensuring auditable trails are maintained, which may include, but not limited to:
• Check and follow up on any work orders with incorrect Priorities for KPI & all overdue/aged high-risk work orders risk register items over 30+days.
• Support country/regional leads with Stakeholder reports/audits/meeting presentations.
• Ensure strong Safety Culture is the first priority for all works.
• Undertake other duties and tasks as the client or management may reasonably direct.
• Ability to work as part of a team, as well as independently.
• Participate in DE&I (Diversity, Equity & Inclusion) Employee Engagement Team Initiatives.
• Coordinate Quarterly Internal Newsletter.
• Coordinate Quarterly APAC Team meeting.
• APAC & Global Compliance, Audits & Team Training.
• Liaise with respective regional and country leaders to ensure account processes, objectives, compliance & expectations are adhered to, which may include, but not limited to:
• Conduct Monthly Gap Analysis on Vendor Compliance Document Tracker.
• Train teams on client Audit Readiness Process.
• Conduct Mock Audits to minimize Knowledge/Document Gaps.
• Assist the team with post Client Audit results, and work on Closure of the findings.
• Ensure all Service Reports filed and Audit ready in repositories.
• Support Regional Managers/Director on escalated risks from audit related/identified issues.
• Assist HSE/Procurement Managers with achieving 100% Scenario Audit results (attestations, inductions, RAMS/SWMS/JSA, Service reports, employee/vendor competence etc).
• Compile appropriate performance reports, and maintain monitoring, analysis and review against established metrics and standards to drive improvements.
• Support procedures on CBRE Employee Background & Security checks on account.
• APAC & Global Documentation & Filing Systems.
• Own Regional Compliance dashboards and follow up actions to achieve 100%.
• Ensure Planned Maintenance work orders in CMMS are assigned to vendors/contractors.
• Conduct Monthly Gap Analysis on client service report filing systems, and report missing documents to Account Managers/FM Teams.
• Align document folder names to match global requirements.
• Monthly audit on (CPI work orders) pending service reports from vendors.
• Monthly audit on Cancelled PM services.
• Preparation, Implementation & Training of 2025 eLog platform.
• Update filing system on new/vacated Sites.
• Update filing system on new/removed Scope and PM adjustments.
• APAC MyBuyCoupa (FM Invoicing/PO system) Super User.
• Dedicated APAC Support for all general enquiries.
• Vendor PO/Invoice troubleshooting.
• Employee Access/onboarding Staff.
• PO modifications/changes.
• Fortnightly APAC Training workshops.
• Edit/Issue POs for countries without access to MyBuy.
• Backup to APAC FM staff shortages ie: Annual/Sick leave.
• Work order management.
• Vendor invoicing.
• Stakeholder enquiries.
• Receiving Service Reports and filing to CMMS or PM repository.
• Chasing vendors for overdue service reports as required.
• Chasing vendors for overdue invoices as required.

About you:

• Good PC based skills, intranet/internet, and intermediate level experience in Microsoft Word/Excel/Outlook/PowerPoint.
• 3+ years experience in a similar role.
• Previous experience of a customer-facing systems or CMMS.
• Broad knowledge in general trade maintenance and management of building works.
• Exposure to work order management/maintenance scheduling and legislative requirements.
• Communication experience across various divisions and stakeholders (internal/external).
• Experience in conflict resolution processes and issue management.
• Must demonstrate a strong sense of customer focus.
• Strong written and verbal communication skills.
• Methodical approach in problem solving.
• Results/task orientated, attention to detail and accuracy.
• Excellent time management and organisational skills.
• Commitment to continuous improvement and remain task focused.
• Ability to work as part of a team, as well as independently.
• Able to work under pressure and with changing demands/priorities.
• Reliable and Committed to customer service delivery.
• Confident and self-motivated.
• Strong Team Spirit Culture.
• Creative and Innovation minded.
• Leads by example and to the CBRE values – Respect, Integrity, Service, Excellence.

So, what's in it for you?

• Talented High Performers - You will have the opportunity to work with some of the most talented people in our industry, tackling our clients most complex challenges.
• Values deeply ingrained - You’ll experience a culture grounded in our values of respect, integrity, service and excellence (RISE).
• Working alongside an experienced and established team/leader.
• We offer a range of networking groups, committees and programs including Women’s Network, DE&I Network, LinkedIn Learning, Harvard Manage Mentor, Aspire Program, PMEI Leadership Training, Mentoring Program, and more!

If the above interests you, we would love to hear from you! Our ambitious growth plan creates the space for dynamic colleagues to build non-linear career paths. We share a commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. #J-18808-Ljbffr