Project Coordinator

Role Summary The candidate will coordinate the day-to-day activities, installation & commissioning of a highly complex CCTV Video Management System project. The Project coordinator will work closely with junior & senior Systems Engineering teams to be the customers primary point of contact and their trusted advisor for the length of the project. Main Responsibilities

• Become the primary point of contact for the customer for the deployment of the CCTV project for the day to day activities.
• Understand and ensure that both customer needs and technical requirements are met throughout the lifecycle of each project.
• Learn, understand and coordinate the end to end project delivery and requirements.
• Learn & understand the technical capabilities of the clients’ CCTV system.
• Effectively communicate the customers' requirements to the Operations Team to allow the solution to be accurately built to the agreed specification.
• Attend the customer site location for meetings, and to oversee the project deployment.
• Work closely with the Head of Systems Engineering and project teams to make sure the job requirements are met and delivered to the customers satisfaction.
• Work closely with the Operations Team to understand project lead times, and effectively communicate this information to the customer.
• Ensure regular touchpoints with your customers through calls, email, and face-to-face meetings.
• Understand your customers vision and roadmap, identifying opportunities for use cases, integrations, and program expansion; Feed this back into the agile development process to promote roadmap alignment with key accounts.
• Effectively agree, record and communicate project milestones and help develop associated formal processes and relevant documentation.

• Bachelor’s in information Technology or relevant fields.
• More than 3 years of relevant project management experience, preferably in a Security, surveillance, or IP video industry.
• Proven ability to remotely troubleshoot and resolve project related problems.
• Very good written and oral language skills.
• Excellent knowledge of Office 365, further project management or documentation tools are a plus.

• Human: Personable, able to effectively communicate on a personal level.
• Honourable: Manage customers' expectations. Focussed on developing trust with customers. Able to consistently deliver what has been agreed.
• Customer Driven: Empathise with the customers (internal & external) to ensure expectations are both managed and achieved.
• Enterprising: Naturally inquisitive, want to understand customer challenges and develop solutions that maximise customer satisfaction and revenue.
• Excellent project management skills.
• Excellent communication skills (written, verbal and listening) combined with a self-assured manner adapting to different partners.
• Strong problem-solving attitude with a lot of intellectual curiosity.
• Ability to prioritise workload and comfortable with multi-tasking.
• Self-motivated, driven, flexible and resilient.
• Well organised with excellent planning skills.
• Strong mix of technical and customer skills.
• An open and honest team player.
• Ability to uphold organisational values and ethics.
• Strategic mindset both short and long term.