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Home Saudi Arabia Reception Supervisor
Reception Supervisor
Job details
Job Description - Reception Supervisor (HOT0ASTA)
Work Locations
Hilton Riyadh Olaya King Fahad Road Riyadh 12333 A Reception Supervisor ensures the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback. What will I be doing? As Reception Supervisor, you will ensure the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback. A Reception Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
- Process and deliver messages for Guests
- Deliver and safely store Guest luggage
- Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department
- Stay current with all hotel services as well as daily VIP requests and special events
- Represent the needs of the Team to others in the hotel
- Recruit, select, train and develop Team Members
- Conduct annual and mid-year appraisals with Team Members
- Ensure orderliness and safety guidelines around the lobby and front door areas
- Provide support to Management as required, in cases of emergency
- Project a professional manner with an emphasis on hospitality and Guest service
- Maintain a clean, healthy, and safety working area
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Flexibility to respond to a variety of different work situations
- Ability to work on your own and as part of a team
- Knowledge of the local area
- Previous experience managing a team
- Previous experience working in Reception in a hotel environment
Job
Guest Services, Operations, and Front Office #J-18808-LjbffrApply safely
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Hiring company
Hilton Worldwide, Inc.
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