Job details
Guest Services Supervisor A Guest Service Supervisor supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing?
As a Guest Service Supervisor, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Guest Service Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:- Assist with the overseeing of the entire Front Office operation to maintain high standards
- Seek Guest feedback and make operational improvements
- Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Manage staff performance issues in compliance with company policies and procedures
- Assist in the recruiting, managing, training and developing the Reception Team
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
What are we looking for?
Guest Services Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:- Previous supervisory experience in Guest Services within the hotel/leisure/retail
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!#J-18808-LjbffrApply safely
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=> '74726', 'job_function_id' => null, 'title' => 'Guest Services Supervisor', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Guest Services Supervisor </b></p><p> A Guest Service Supervisor supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. </p><h3> What will I be doing?</h3><p> As a Guest Service Supervisor, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Guest Service Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: </p><ul><li> Assist with the overseeing of the entire Front Office operation to maintain high standards </li><li> Seek Guest feedback and make operational improvements </li><li> Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme </li><li> Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities </li><li> Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures </li><li> Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork </li><li> Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices </li><li> Maintain good communication and working relationships with all hotel departments </li><li> Monitor staffing levels to meet cover business demands </li><li> Manage staff performance issues in compliance with company policies and procedures </li><li> Assist in the recruiting, managing, training and developing the Reception Team </li><li> Act in accordance with policies and procedures when working with front of house equipment and property management systems </li><li> Assist with other departments, as necessary </li></ul><h3> What are we looking for?</h3><p> Guest Services Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: </p><ul><li> Previous supervisory experience in Guest Services within the hotel/leisure/retail </li><li> High level of IT proficiency </li><li> High level of commercial awareness and sales capabilities </li><li> Excellent leadership, interpersonal and communication skills </li><li> Accountable and resilient </li><li> Commitment to delivering a high level of customer service </li><li> Ability to work under pressure </li><li> Excellent grooming standards </li><li> Flexibility to respond to a variety of work situations </li><li> Ability to work on your own and as part of a team </li></ul><h3> What will it be like to work for Hilton?</h3><p> Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. 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And because of their innovative approach to products, amenities and service, Hilton continues to be synonymous with hotel across the globe. Hilton Hotels & Resorts remains the stylish, forward thinking global leader of hospitality – and they help make traveling easier with our smart design, innovative restaurant concepts, authentic hospitality and commitment to the global community.</p> ', 'meta_title' => '', 'meta_description' => '', 'company_matching_keywords' => '', 'draft' => '0' ), 'CompanyPageTranslation' => array( 'id' => '546', 'company_page_id' => '564', 'title' => 'Hilton Hotels & Resorts', 'slug' => 'hilton-hotels-resorts', 'summary' => '<p> A global leader in hospitality with more than 530 hotels and resorts across six continents.</p> ', 'description' => '<p> As the most recognized name in the industry, travelers all over the world have been saying “Take me to the Hilton” for almost a century. And because of their innovative approach to products, amenities and service, Hilton continues to be synonymous with hotel across the globe. Hilton Hotels & Resorts remains the stylish, forward thinking global leader of hospitality – and they help make traveling easier with our smart design, innovative restaurant concepts, authentic hospitality and commitment to the global community.</p> ', 'meta_title' => '', 'meta_description' => '', 'meta_keywords' => null, 'company_matching_keywords' => '', 'draft' => '0', 'lang_code' => 'en' ) ) $location = 'Bahrain' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'title' => 'Guest , Services ', 'relatedUrl' => 'https://courses.laimoon.com/search/Guest | Services ', 'course_category_id' => '', 'relatedOnlineUrl' => 'https://courses.laimoon.com/search/Guest | Services ?fromloc=online&' ) $published = '2024-08-24 12:41:40' $daysleft = (float) 9 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/bahrain/Guest ' $csaKeywords = array( (int) 0 => 'Guest Services Supervisor' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'bahrain' $jobLocName = 'Bahrain' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/44090505' $companyName = ' at Hilton' $twitterText = 'Hiring now! Guest Services Supervisor at Hilton. Please apply or share https://jobs.laimoon.com/jobs/externalview/44090505' $emailText = 'Hiring now! Guest Services Supervisor at Hilton. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/44090505' $sCompanyName = false $csaSearchKey = 'Guest Services Supervisor' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Hilton Hotels & Resorts'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Hilton
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https://bh.jooble.org/external/-3663683954450925688?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_bh&extra_ars_request_id=b5eeb471d5d8bd7a5f3eac6d39230d75