Job details
Responsible for providing day-to-day hands-on technical support externally to ASC’s end users in areas related to hardware, software, systems, applications & services as well as performing installations, maintenance, and troubleshooting in order to ensure all ASC clients’ requests are handled efficiently.
Key Roles and Responsibilities
Policies & Procedures
- Implement the IT Department’s set policies and procedures and comply with ASC’s other policies.
Technician Activities
- Perform regular maintenance of all system software and hardware as per maintenance schedule to ensure business continuity and minimize system interruptions based on ASC clients’ requests.
- Provide desktop/laptop installations, upgrades, and maintenance including installation and upgrade of current office applications, operating system, anti-virus software, conducting file backups, etc.
- Set up and configure desktop computers, peripherals, and user accounts, assigning security levels and network access.
- Install new hardware and equipment including printers, laptops, LCDs, etc. as required by the client.
- Follow up and analyze the performance of upgraded systems, keeping track of their performance, reliability, risks, and benefits.
- Provide ongoing application support/technical expertise to end users to enhance security and availability of applications as well as to support desktop software and hardware troubleshooting.
- Provide one-on-one assistance to ASC’s end users regarding technical flaws, either by phone, mail, or in person.
- Configure and repair faulty equipment from customers to ensure clients’ needs are fulfilled and increase their satisfaction level.
- Handle clients’ incidents and requests according to ASC’s agreed procedures and ensure that such incidents are documented appropriately.
- Identify technical issues and escalate ASC clients’ complex problems to the direct supervisor.
- Execute allotted work within specified deadlines and maintain records of daily tasks.
- Perform other duties related to the job as assigned by the Direct Manager.
Reports
- Prepare and submit progress reports to the direct manager pertaining to incidents and reports related to areas requiring attention as required.
Job Requirements
Educational Qualification, Professional Certifications, and Affiliations
- Diploma or vocational training in a related field.
Work Experience
Minimum of 0 - 3 years of experience in the same or related field.Behavioural Competencies
- Job Knowledge
- Problem Solving Ability
- Teamwork
Language Skills
- Proficient in English and Arabic
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Hiring company
Automated Systems Company
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