Front Desk Agent / Receptionist
Job details
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit . Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description We are looking for a friendly, professional, and detail-oriented Front Desk Receptionist to join our team. You will be the first point of contact, providing exceptional guest service and administrative support. What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and worldwide!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Greet and welcome guests in a warm and professional manner.
- Register and room all arrivals according to established procedures.
- Perform check-in, check-out, and room change procedures ensuring all data are entered completely into the hotel systems in accordance with reservations.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
- Provide accurate information for the services offered.
- Maintain knowledge of any special promotions, internal memos, and activities. Attend to guest complaints and refer problems to the manager in charge.
- Accurately and promptly fulfill guest requests and anticipate needs. Generate additional incremental revenue by using upselling techniques.
- Maintain high confidentiality regarding guest privacy.
- Uphold the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct.
- Minimum of 2 years' experience in 5 Star Hotels.
- Customer service oriented, reliable, and able to react quickly under pressure with a smile.
- Strong customer service and organizational skills required.
- Prior experience working with Opera CLOUD system is an asset.
- Fluency in English / Arabic Language is highly preferred.
- Excellent interpersonal and customer service skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and attention to detail.
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