Job Title:IT Technology Consultant (2nd level support)

Detail:Responsibilities:Effective Communication skills (Email and Telephonic Etiquette)Ability to effectively handle conflict/ irate clientEffective numerical skills and ability to think analytically with good attention to detailSolution based thinkingHigh levels customer service orientationLogical thinking with good ability to work through "noise"Ability to perform without or with limited supervisionAbility to use own initiative when dealing with 'out of the ordinary' scenariosAbility to be flexible and adaptable to changeHigh levels of self-perception (confidence, self-empowerment, optimism, self-respect)Effective Time management skillsDemonstrate high levels of accountabilityHigh levels of stress toleranceAbility to build value adding interpersonal relationships with colleagues, managers and brokersAbility to work well within a team Requirements: MatricFETC (Further Education & Training Certificate) in Short Term Insurance - NQF 4 (150 credits)Completed RE5Computer literacy (Word, excel, outlook)Exposure to, or work experience on the TIAL Operating System (System A) - highly advantageousSound knowledge and understanding of relevant short-term insurance policy wording (Multimark III and/ or Personal Lines)Minimum of two years relevant work experience as a short-term insurance Underwriter (Commercial Lines Products)