Operations Director - Residential Agency | Savills Middle East Dubai

Operations Director – Residential Agency | Savills Middle East Dubai

Savills is a global real estate services provider listed on the London Stock Exchange. Savills operates from over 600 owned and associate offices, employing more than 35,000 people in over 60 countries throughout the Americas, the UK, Europe, Asia Pacific, Africa and the Middle East. As we expand our residential agency presence across the UAE, this role will be pivotal to ensure smooth operational efficiency to facilitate rapid growth. We are seeking an experienced and visionary Operations Director to oversee and enhance our operational functions, ensuring efficiency, compliance, and optimal team performance. This role will provide vital support to the Head of Residential Agency as he expands our presence across all UAE markets with regards Residential Brokerage (Sales & Leasing), Exclusive Project Sales, Offplan Sales and International Sales. The role requires management and coordination of all operational teams and the systems that support them, to ensure maximum value through optimal utilisation. Key Responsibilities

1. Team Leadership: Lead, mentor and motivate teams in Administration, HR, Marketing, Compliance, and General Office Management to achieve high levels of performance. Foster a collaborative and high-performance culture, ensuring teams are motivated and aligned with organizational goals.
2. Operational Excellence: Develop and implement efficient operational processes to streamline workflows across departments. Continuously assess and improve operational efficiency, identifying areas for optimization and innovation. Implement initiatives that ensure the customer experience is optimised at every touchpoint.
3. Compliance Management: Ensure the organization complies with relevant laws, regulations, and industry standards. Implement and monitor policies and procedures to maintain a high level of compliance.
4. HR Management: Oversee HR functions, including recruitment, onboarding, performance management, and employee development. Foster a positive work environment and lead initiatives to enhance employee engagement.
5. Marketing Strategy: Collaborate with the marketing team to develop and execute strategic marketing plans, both to elevate brand visibility and drive lead generation. Ensure marketing investment is accountable and optimised through the effective lead generation, conversion and reporting.
6. Financial Oversight: Collaborate with finance teams to manage budgets and financial planning related to operational functions. Monitor financial performance and identify cost-saving opportunities.
7. Cross-functional Collaboration: Foster effective communication and collaboration among departments to ensure a seamless flow of information and coordinated efforts. Develop and enforce administrative policies to ensure compliance with company standards and regulations.

Skills, Knowledge And Experience

1. Leadership and Strategic Vision: Proven ability to lead and inspire teams, coupled with a strategic mindset to drive the organization’s long-term success.
2. Operational Expertise: Extensive experience in residential agency operations, demonstrating a deep understanding of industry practices.
3. Compliance Acumen: Strong knowledge of legal and regulatory requirements in the real estate sector, ensuring the organization operates within guidelines.
4. Team Management: Successful track record of managing diverse teams, fostering a positive and collaborative work culture.
5. Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex information clearly and concisely.
6. Analytical Thinking: Ability to analyse data and metrics to make informed decisions, optimize processes and problem solve.
7. Proactive mindset: Can-do attitude with ability to work effectively and make decisions in a fast-paced environment, both independently and as part of a team, as required.

In addition to the tasks described above, you may be required to carry out other duties as may reasonably be required from time to time. Key relationships:

• Residential Team Heads
• Wider Marketing team
• Savills EMEA & Global colleagues
• Related service providers

Operations Director – Residential Agency | Savills Middle East Dubai | Apply Now #J-18808-Ljbffr