Account Manager
Job details
We are seeking a skilled Account Manager to sustain and grow our existing client business. This role involves significant client relationship management, serving as the primary point of contact for all client-related matters. The Account Manager will drive client success by conducting quarterly health checks, identifying and implementing new business opportunities, and collaborating with cross-functional teams. Additionally, this position requires assisting with various projects and continuously enhancing the organization's value through proactive client management and strategic initiatives. RESPONSIBILITIES
- Main point of contact for all matters relating to the client’s existing portfolio
- Manage the sustainment and growth of a client by creating positive relationships
- Provide clients with a quarterly health check to proactively review their needs, and account management, and make recommendations for improvements
- Cross-sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes
- Assists with a variety of projects as business needs dictate
- Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Bachelor’s Degree or equivalent experience
- 2+ years of progressive experience
- Ability to successfully participate in projects involving cross-functional teams
- Ability to problem solve
- Experience with Google Suite (Docs, Sheets, Chat, Slides, etc.)
- Clear written and verbal communication skills
- Strong customer service/interpersonal skills
- General Account Management and Marketing knowledge
- Must be able to handle a significant workload and effectively prioritize projects with a high degree of autonomy
- Effective time management skills and excellent attention to detail
- Ability to understand client needs and translate it into business offerings
- Ability to overcome tough objections and win the support of key stakeholders
- Must be a problem solver and team player
- Have a large appetite for learning, and a results-oriented mindset
- Interpersonal skills to help manage
- Understanding of JIRA, Basecamp, & Confluence
- Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines
- Experience using a CRM software
- Experience with an entrepreneurial organization
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