Service Desk Engineer - L2
Job details
About the job
The Service Desk Engineer will be working closely with the Service Desk Team and will be integral in driving success through quality of Teamwork, Customer service and Service delivery.
The successful candidate will excel within our professional, motivated, friendly and fast paced MSP consulting environment while enjoying our enviable people first culture.
Who We Are?
Technetics Consulting is a leading medium sized MSP in the Infrastructure, Cloud Services, Security & Solutions space located in bayside South Melbourne. We pride ourselves on being technology enablers for our clients whilst providing improvements and value beyond their expectations.
What You Will Be Doing?
Delivering a High quality of Customer service experiences while working in a highly motivated and collaborative Service Desk team Manage and resolve client incidents and requests to meet required SLA's working from a queue and assigned ticketsAdhere to Incident, Problem and Change Management processes as per company customer standards (ITIL Framework)Amend and maintain technical documentation and knowledge base for customer environmentsTo provide after hours on-call assistance and/or escalation on a rotating basis
What You Need?
Local IT experience in multi-server, multi-site, multi-domain environments Windows server and workstation administration skillsExperience with hardware troubleshooting and upgradesMicrosoft 365 administration and troubleshooting skillsExperience with Backup technologies (on premise and cloud)Experience with Virtualisation Technologies (VMware and/or Hyper V)Intermediate Networking skills - routing / switching / wirelessExperience with Infrastructure monitoring and alert managementExcellent client service skills and communication skills MSP experience and/or experience with supporting schools is highly advantageousCar/License required for onsite field workFlexibility to work in office and at client premises is essentialAustralian Citizenship or Permanent ResidencyAbility to obtain a Working with Children Check
Desirable Skills:
Cloud services exposure/experience desirable (MS Azure)Anti-Virus management and Microsoft update deployment experienceAdministration experience with hosted VOIP solutionsExperience with ConnectWise, IT Glue, Kaseya toolsets or similar productsMicrosoft and/or Networking certifications would be superbExperience providing support for Apple devices in corporate or educational institutions
Why Choose Technetics?
Attractive salary package and free onsite parking Exposure to the latest technologies Hybrid working environment with flexibility Professional and inclusive company culture Friendly and open-door management team Sponsored training and career development opportunities Regular company events and recognition programs Established 20 years young company with national presence
Technetics Consulting is an equal opportunity employer and encourages individuals from diverse backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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