Integrated Facility Executive (Workplace Experience)

Integrated Facility Executive (Workplace Experience)

• Full-time
WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history. WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in. Develop and manage all office space planning and management framework to ensure the best user experience across all WORQ outlets, which not only include ensuring the optimal condition of the office premise and its physical assets or systems, but also each outlet’s security, housekeeping, landscaping, pest control services and occupational health and safety application. To direct and coordinate all space enhancement projects which may include but not limited to office renovations, refurbishments, and other small works. Strategize and execute in Integrated Office Space’s supplier/contractor performance development, policy, contract terms etc. Serve as main contact to receive feedback on reports for building faults, support service delivery failure and service requests. Lead risk defense efforts, assist with risk management, disaster recovery, and business continuity plans adhere to incident reporting procedures and WORQ’s guidelines and strategies. Recommend and optimize team communication, disseminate valuable information, respond to incidents promptly and streamline processes by removing unnecessary steps. Perform regular inspections and routine checks on office facilities such as equipment, furniture while ensuring all Office Space processes and best practices are implemented and maintained. Report and coordinate repairs or spare part replacements with vendors and assist in work order that is required to be done during the weekend on adhoc basis. Liaise with Building Management on various matters including but not limited to, annual power shutdowns, fire drills, maintenance of office facilities. Monitoring occupant satisfaction by gathering feedback from facility occupants, employees, and stakeholders offers valuable insights into service quality, enabling organizations to address day-to-day concerns and enhance overall satisfaction. Measure the financial impact of Integrated Office Space initiatives by reducing operating costs, highlighting unnecessary expenses, and providing accurate data for better business decisions making. Request quotations, perform cost comparisons and assist in raising Purchase Requisitions and Purchase Orders for Facilities Management purchases. Maintaining compliance with applicable regulations and industry standards is essential for mitigating risks, preventing penalties, and ensuring a safe, compliant workplace. Assess, compile, and submit monthly statistical analysis reports on work orders categorized based on the types of facility management services specified by the client. Prepare the monthly FM report. Diploma or Bachelor's degree in Building, Mechanical Engineering, or equivalent facility management-minded field 3-5 years of experience in facilities, supplier or project management. Must be familiar with the service structure, including responses to requests for assistance on Facilities Management issues and arrangements pertaining to all operating expenditures. Knowledge of general maintenance methods, operating requirements, and safety precautions related to facilities management. Has experience in using all available resources to drive continuous improvement of the operation level, including cost optimization, experience improvement, and risk control. A team player person, reliable, and good problem solving in handling conflict and setting priority. Demonstrate outstanding communication skills and resilience in maintaining a positive relationship with customers and stakeholders during challenging situations. Flexible and able to work and assist any outlet as needed, responding promptly to issues and finding efficient solutions to optimize facility performance. Must be a well organized, detail and customer (internal and external) oriented person. Ability to work independently and quick to adapt in a fast-changing startup environment Strong procurement and negotiation skills. #J-18808-Ljbffr