SAP SD Consultant

Consultants (Information & Communication Technology) Full time Add expected salary to your profile for insights DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people’s lives around the clock. We do this while helping our clients and customers grow by providing services including sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services. Listed on the SIX Swiss Exchange, DKSH operates in 36 markets with 33,100 specialists, generating net sales of CHF 11.1 billion in 2021. Founded by Swiss entrepreneurs in 1865, we have been deeply rooted in Asia Pacific for over 150 years. Why It’s Great to Work at DKSH   Join a purpose-driven company and help enrich people’s lives every day. We provide reliable access to high-quality products and services, like COVID-19 vaccines, and create sustainable value for all our stakeholders, generate jobs, and give back to society. Founded over 150 years ago in Asia by three Swiss traders, DKSH still maintains the same entrepreneurial mindset. Be part of our diverse team of more than 33,000 people working in 36 markets across the globe. You will learn and develop both professionally and personally in a modern environment offering hybrid work arrangements. Come and meet our energetic, passionate, and purposeful team and be part of something big. General Responsibilities

• Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
• Provide first level global SAP SD support, prepare functional specification, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation.
• Escalate critical issues/problem to second level support for prompt technical, resolution and development on SAP SD.
• Prepare, review, and consolidate countries' requests for new developments/enhancements in ensuring a standardized and harmonized process.
• Perform implementation of best practices, improvements, new/change requests from user and ensure conformance with change process.
• Assist in testing and deployment/roll out of projects and change requests within timeline and quality deliverables.
• Ensure adherence to service level agreement and processes.
• Ensure availability of a single point of contact to user for prompt communication.
• Act as liaison with client for troubleshooting: investigate, analyse, and solve SD related problems.
• Act as a liaison between the business functions and the technical team.
• Provide ad-hoc training and user support as required.
• Work self-directed and independently; may act as subject matter mentor to more junior team members.  

• Minimum of 3 to 5 years of experience in a full cycle implementation as well as in support projects.
• Minimum of 3 to 5 years in designing and configuring SD module.
• S/4 HANA (upgrade, rollout, or support) experience is preferable.
• Demonstrate knowledge of SAP applications and end-user support, preferably in Healthcare, FMCG industry.
• Experience in implementing and supporting SAP applications.
• Understanding of accounting business processes and other SAP integration points.
• Ability to understand business processes from a customer perspective.
• Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken.  

• Bachelor's degree in Computing/Information Technology or its equivalent.

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