Measurement And Reporting Architect Associate Manager

RESPONSIBILITIES:

• Establish and nurture rapport with clients that is conducive to a longterm business relationship
• Manage performance of assigned functional areas and personnel through metrics that address quantitative qualitative and fiscal key performance indicators (KPIs) as well as personnel productivity
• Drive efficiency with accuracy on reporting
• Continually offer input to innovate processes systems organization and culture
• Develop effective relationships with key executives and managers to gain/maintain a deep understanding of projects client activities and business prioritiess
• Provide leadership and assume responsibility for key support services including but not limited to contact center support training procurement support services and production support services
• Prioritize and manage multiple complex projects within time technical and resource constraints
• Provide written documentation to appropriate team members and client addressing each facet of implementation for every project to include an overall rollout plan timelines and project assignments
• Provide advanced problem solving troubleshooting and system consultation to clients
• Coordinate client resources and assign project tasks
• Proactively identify and orchestrate prompt resolution of internal and client issues
• Manage the development creation and distribution of all operational and fiscal business reporting both internal and client facing

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

• At least 7 to 8 years relevant work experience; 5 years supervisory experience
• With project management experience
• PowerBI only (SQL SSIS SSRS ETL not required)
• Advanced Excel (working experience in VBA and Macro to automate reports)
• Reporting experience in a BPO company is required.
• Very good in stakeholder management.
• Has problem solving skills.