Call Center Agent
Full time
at Alghanim INDUSTRIES
in
Kuwait
Posted on August 16, 2024
Job details
The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.
Job Responsibilities
- Plans, directs, coordinates and controls the total number of incoming calls from existing customers
- Attends to enquiries from new prospects and makes outgoing calls
- Opening new job cards related to the service center
- Solving customers problems related to delivery and showroom
- Forward customer complaints by email to call centre supervisor
- Ensure proper call execution in order to maintain highest quality customer service and increase sales
Candidate Requirements
- Bilingual - good command of both English and Arabic
- 2 year experience in the same field
- Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
- Clear voice and pronunciation
- Team player
- Friendly attitude with customers and team members
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