Job as a Customer Service Officer at Majid Al Futtaim

Majid Al Futtaim offers a job opportunity as a customer service officer and joins in its quest to create great moments for everyone, every day. You will mainly be responsible for the day-to-day smooth operations of the Customer Service Information Desk/booth ensuring that all customer service-related activities are carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience. You will be responsible for:

• Maintain a thorough knowledge of the assigned Mall amenities/facilities, stores/locations, mall layout, and any ongoing/upcoming promotional activities including Information Desk/Booths opening and closing hours and procedures.
• Ensure smooth day-to-day operations of the Customer Service Information Desk/Booths under the direction and guidance of the Supervisor/Manager of Customer Service and in accordance with the established Customer Service guidelines/procedures.
• Display a high level of personal grooming and perform duties in official attire at the workplace in accordance with the company’s established grooming/professional attire standards to promote Mall image.
• Assist the visitors/customers at the Information Desk/Booths by providing clear directions, and information on ongoing/upcoming mall promotional events/activities, answering queries, and performing other Shopping Centre specific duties.
• Perform “meet and greet” duties for tour related groups, educational institutions, etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
• Handle all retail related complaints received from tenants and inform the relevant security, maintenance, and other concerned Mall departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
• Ensure that the assigned Shopping Centre always “looks its best” in terms of cleanliness and report any problems or concerns immediately to the Supervisor/Manager Customer Service for timely resolution.
• Build and maintain a positive and congenial Tenant Relations (with new/existing) and others such as government and community groups in order to enhance the MAFP’s image.

You must have:

• Minimum High School Graduate or Equivalent.
• 2-3 years of work experience in Customer Service field.
• Shopping Malls experience is a plus.
• Excellent Communication skills, flexible, detail-oriented, customer-centric mindset, and good problem-solving skills.

About Majid Al Futtaim:

Founded in 1992, Majid Al Futtaim is the leading shopping mall, retail, and leisure pioneer across the Middle East and North Africa (MENA). A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping, entertainment, and leisure to ‘create great moments for everyone, every day’. It has since grown into one of the United Arab Emirates’ most respected and successful businesses spanning 15 international markets, employing more than 33,000 people, and achieving the highest credit rating (BBB) among privately-held corporations in the Middle East. Majid Al Futtaim owns and operates 20 shopping malls, 12 hotels, and three mixed-use communities, with further developments underway in the region. The shopping malls portfolio includes Mall of the Emirates, City Centre malls, and My City Centre neighborhood centers, and also four community malls which are in joint venture with the Government of Sharjah. The Company holds exclusive rights to the Carrefour franchise in 38 markets across the Middle East, Africa, and Central Asia, and operates a portfolio of more than 160 outlets in 15 countries. #J-18808-Ljbffr