Operations Assistant Manager
Job details
The Operations Assistant Manager will be supporting the COO in all functions of operations at GharPar Tech Pvt.LtdEffectively guide Customer Care department and manager in day to day operations of booking appointments, informing beauticians and dealing with clients inquiries and complaints.To manage field staff (beauticians), service quality and sales target monitoring according to GharPar policiesTeam StructureThe Operations Assistant Manager will be reporting directly to the COO of the company, who is currently based in Islamabad.The Operations department is divided into three main functions: Bookings, Service Delivery, and Quality Control. These three core function are further divided into sub functionsThe COO is also spearheading the companies expansion process and the AM-OPS will be expected to support the COO in setting up operations in the new regionsThe candidate will be expected to travel frequentlyACCOUNTABILITIES, RESPONSIBILITIES AND MAIN DUTIESManage booking appointments and timely informing of beauticiansManaging client inquiries and complaints in a timely manner and in line with agreed service standards.Coordinating with all departments to ensure seamless customer deliveryEnsuring all process of elimination (POE) steps related to particular incident are complete and correctly mentioned in a complaintMaintaining high standards of service level by using Customer Relationship Management utilities.Maintain accurate records of discussions or correspondence with customersProvide feedback on the efficiency of the customer service processJob SpecificationExperience working with a service delivery company, such as airline, food delivery, mail/product deliveryExperience managing field staff and customer care/booking departmentsExperience working with booking systems, dispatch and Customer Relationship Management systemsShould have tough personality, tons of energy Health, Wellness and Fitness - Lahore, Pakistan About UsGharPar is on a mission to completely revolutionise the lifestyle industry one appointment at a time GharPar is the only lifestyle business in Pakistan that continuously works to uplift its workers out of poverty through technology and income sharmustakbil.com asks for your consent to use your personal data to: perm_identity Personalised ads and content, ad and content measurement, audience insights and product development devices Store and/or access information on a device Some vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below. Look for a link at the bottom of this page or in our privacy policy where you can withdraw consent.
#J-18808-Ljbffr Management & Operations
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
