Managing Director

DescriptionAspire Software is looking to hire a Managing Director (MD) to operate one of our Software businesses and potentially a portfolio of software businesses in Quebec, Canada.This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As leader and manager of a Business Unit, you will be responsible for developing and implementing the business's strategic plan spanning sales, R&D, customer service and professional services. Along with the rest of the Business Unit leadership team, the MD must identify, define, and execute the strategies required to achieve your growth plans and operating objectives with a focus on improving operational excellence. You will be fully accountable for the results of this business.Here is a little window into our company:Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.The successful candidate can be based anywhere within commuting distance of our office in Montreal, Quebec working in an On-sitework model!Managing Director ResponsibilitiesOwn the long-range, annual and quarterly financial and non-financial goalsDevelop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, R&D capacity management, services resourcing, customer support, and customer project delivery SalesDrive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent marketsDevelop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process disciplineDevelop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product developmentImprove use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directorsCreate and implement KPIs for sales team to measure performance and productivity; develop performance dashboards and establish reporting processWork with sales leaders in establishing quotas, budgets, compensation plans and pricing optimizationManage key relationships with large accounts Customer Care/Customer SuccessExecute an effective, long-term customer success program for clientsImplement and maintain client support initiativesFacilitate both in-house and client training sessionsMonitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolutionCoordinate the administration of annual customer satisfaction surveys and other communication tools Research And DevelopmentEnsure clear product roadmaps are established, followed, and adapted to meet market needsBalance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operationsTrack Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developersFacilitate the growth of Product Managers by aligning their activities with job descriptions Financial ManagementReview With Senior Management And The TeamAdvance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratiosAnnual, quarterly, and monthly revenue results/forecasts and costsParticipate in the development of internal department policies and programs to support quality and growthDrive P&L, ROI, EBITDA and ARR/ IRR performance of businesses and ensure companies are meeting organizational objectivesRequirementsAbout YouPrior experience in managing a B2B software companyA natural ability to lead performance and financial health in a businessBring a proven entrepreneurial spirit and pace-setter traitsBachelor's degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus10+ years of direct cross-functional team management experience and P&L managementBroad financial acumen across the organization (e.g., managing a P&L, understanding financial documents, business intelligence, FP&A processes, etc.)History of developing and implementing successful strategies for net new customer acquisition and market penetrationAbility to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goalsExcellent Leadership, communication, and organizational skillsExcellent analytical and problem-solving skillsA 'roll up the sleeves' attitude towards problem-solvingGoal-oriented with comfort in setting measurable goals for others and him/herselfAbility and willingness to create change, passion for continuous improvement30% travel required for internal and customer meetingsFluency in French and English is mandatoryMust be legally authorized to work in the Canada For information aboutAspire Software, please visit our website at www.aspiresoftware.comWe thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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