System and Network Administrator

SYSTEM AND NETWORK ADMINISTRATOROn-siteDo you believe that a company's success depends on its people? If so, PSI is the place for you! PSI is nothing without the people who build, design, and support it. We're looking for a System and Network Administrator to join our scaling organization.At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally System and Network Administrator to join our dynamic team located in Markham.What's important to us:We are seeking to attract individuals who share and demonstrate our core values: Judgement, Curiosity, Agility, Results, Accountability, Teamwork.The System and Network Administrator will be responsible for the maintenance, configuration, and reliable operation of computer systems, network infrastructure, and related software applications. The ideal candidate will possess strong technical expertise, problem-solving skills, and a proactive approach to ensuring the stability and security of our IT environment.Key Responsibilities:Network Infrastructure Management:Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.Monitor network performance, troubleshoot network issues, and optimize network configuration for maximum efficiency and reliability.Implement and maintain network security measures to protect against unauthorized access, vulnerabilities, and cyber threats.System Administration:Administer and maintain servers, operating systems (Windows, Linux), and virtualization platforms (VMware, Hyper-V).Install, configure, and manage server applications, services, and roles, such as Active Directory, DNS, DHCP, and file/print services.Perform routine system maintenance tasks, including patch management, software updates, and backups.User Support and Helpdesk:Provide technical support to end-users, troubleshoot hardware and software issues, and resolve technical problems in a timely manner.Assist users with account management, password resets, access permissions, and system configurations.Document and maintain knowledge base articles, user guides, and troubleshooting procedures.Security and Compliance:Implement and enforce security policies, standards, and procedures to safeguard IT assets and data integrity.Conduct security audits, vulnerability assessments, and risk assessments to identify and mitigate security risks.Ensure compliance with regulatory requirements (e.g., GDPR, HIPAA, PCI DSS) and industry best practices.Disaster Recovery and Business Continuity:Develop and maintain disaster recovery plans, backup strategies, and contingency measures to minimize downtime and data loss.Test and validate backup systems, recovery procedures, and failover mechanisms on a regular basis.To be successful, you need:Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).Proven experience as a System and Network Administrator or similar role, with a strong understanding of networking principles, protocols, and technologies.Proficiency in administering Windows and Linux operating systems, as well as virtualization platforms (VMware, Hyper-V).Experience with network infrastructure devices (routers, switches, firewalls), network protocols (TCP/IP, DNS, DHCP), and VPN technologies.Familiarity with security tools and practices, such as intrusion detection/prevention systems (IDS/IPS), endpoint protection, and encryption.Excellent communication skills, both verbal and written, with the ability to effectively communicate technical concepts to non-technical stakeholders.Strong analytical and problem-solving skills, with a proactive and customer-focused approach to resolving issues.Certifications such as CompTIA Network+, Microsoft Certified Systems Administrator (MCSA), Cisco Certified Network Associate (CCNA), or equivalent are a plus.What you can expect from Pacific Smoke International:At our company, we strive to provide our team members with the best possible support. Here is an overview of the current benefits and perks we offer:A total compensation package that includes group benefits program starting from day 1 of joining and year-end performance bonusOngoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you're reaching your fullest potentialTraining courses ReimbursementThree weeks of VacationAwards for top performers and employee tenureA unique opportunity to build, grow and leave your impact on a US$25-billion industryTo work with a group of people who are humble, supportive, and care about our customersProduct at distributor pricing to all employeesCompany eventsEAP (Employee Assistance Program) ProgramIf you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at PSI. You will have the opportunity to make a meaningful difference in the lives of people nationwide while working in an inclusive and supportive environment.Thank you to all the applicants who have shown interest in this position. We appreciate the time and effort you have taken to apply.While we carefully review every application we receive, we regret to inform you that only the candidates who are being considered for further evaluation will be contacted.Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process I.T. & Communications