Branch Relationship Head

ROLE SUMMARYThe RM head in a bank typically holds a leadership role focused on managing and optimizing client relationships.KEY RESPONSIBILITIES/ ACCOUNTABILITIESStrategic/ Managerial ResponsibilitiesTeam Leadership:Leading a team of relationship managers, providing guidance, training, and support to ensure effective client managementClient Relationship Management:Developing and and maintaining strong relationships with high-value clients, understanding their financial needs, and ensuring a high level of customer satisfactionStrategic Planning:Contributing to the development and implementation of strategic plans to achieve business objectives and revenue targetsCore ResponsibilitiesSales and Business Development:Driving business growth by identifying opportunities for upselling, cross-selling, and expanding the bank's products and services to existing clients.People Management or Self-Management ResponsibilitiesCollaborating with other departments, such as product development, marketing, and risk management, to ensure a cohesive and integrated approach to client services.Performance Analysis:Monitoring and analyzing the performance of the relationship management team, implementing performance improvement initiatives, and reporting on key performance indicators.Communication:Effectively communicating with internal stakeholders, executives, and clients to convey strategic initiatives and address any concerns.Risk and Internal Control ResponsibilitiesRisk Management:Assessing and managing risks associated with client relationships, ensuring compliance with regulations, and implementing measures to mitigate potential issuesComplianceEnsuring that all client interactions and practices comply with banking regulations and internal policies.Research:informed about market trends, competitor activities, and industry developments to identify opportunities and threats.KNOWLEDGE & EXPERIENCEMinimum QualificationsA bachelor's degree in finance, business administration, economics, or a related fieldLanguage SkillsStrong verbal and written communication skills to interact effectively with team members, clients, and other stakeholdersYears of ExperienceAt least 3 years of experience in banking, financial services, or a related industry is essential. Candidates often need several years of progressive experience in relationship management, sales, and leadership rolesCOMPETENCIES & KEY PERFORMANCE INDICATORSCustomer FocusListens to and demonstrates an understanding of customers' stated needsDelivers customer value through timely and quality executionDevelops an understanding of problems and employs existing or new methods to find solutionsProfessional EntrepreneurshipTakes proactive and constructive action at work with little or no direction from othersDisplays responsibility for problems, initiatives and tasks that lie within the domain of own rolefor ResultsSeeks to to understand the rationale for key decisions and understands implications for own role/ actionsDisplays a sense of urgency to deliver outcomes as per stated timelinesDisplays to challenges by displaying an optimistic demeanorInfluence and and ImpactUses simple persuasion techniques to achieve the desired result / action / commitment from othersResponds to stated requirements of internal/ external stakeholders by keeping a solution-oriented mindsetQuality FocusEnsures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of workto laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvementLeadership CompetenciesLead the wayLead the way awareness and understanding of the external environment relevant to own area of work and is able to assess their impact on the business in which he operatesTranslates the Bank's vision to own sphere of work and defines plan for achievement of the growth and scale objectivesActively seeks, identifies and promotes opportunities to try out new ideasFrequently communicates the organizational strategy and energizes employees within own region to realize Bank objectives and live the brandLead and Develop peopleSets performance expectations at the department level, monitoring performance, providing measurement systems, driving accountability and rewarding high performanceEnables empowerment by assigning clear challenging tasks with definitive accountabilities, resources and authorityCoaches and mentors' employees to develop required skills, provides developmental tools and provides continuous feedback and supportEnables ChangeDisplays the ability to depart from traditional methods/behaviors and adapting quickly when situational constraints require new or different approachesCascades the vision for change, and leads required transformation in structure, processes and capability to ensure a smooth transitionEncourages team members to respond positively to changes, encouraging discussion, responding with empathy to their anxietyTECHNICAL COMPETENCIESTechnical CompetenciesFinancial Acumen, Strong Analytical skills and Regulatory KnowledgeNo. of Direct Reports - 5-7Reporting to - Branch Manager PRB