Lobby Host

To be an ambassador of the hotel,in and outside the work place.To provide apersonalized service to all the guests, fully aware and followingthe hotel standards and procedures.To assistthe Inspired Meetings teams and any other department in guestrelation needs or pre-event arrangements.Topersonally welcome guests and escort them to their rooms, outletsor other public areas as requested.To offerwelcome drinks and towels to check-in guests at thereception.To present the outlets and describethe hotel services to the guest and to promote the internalactivities and events.To assist the ClubMillesime guests in the room check-in, fully respecting theimmigration, financial and audit procedures.Toensure uncompromising levels of cleanliness and maintenance throughown responsibility.To use appropriatematerials, equipments and supplies for the smooth run of the guestrelation operations and to ask for requisitionsaccordingly.To use the proper telephoneetiquette as per Sofitel standards.To be mostof the time in the guest area and to socialize with guests, playinga Public Relations role, in order to build strong and long-termrelationships.To ensure that the privacy ofthe guests and the confidentiality of the information isrespected.To manage any guest complaint in aprofessional manner, by owning it, resolving it to the guestsatisfaction and recording it.To call theGuest Relations Manager or Front Office Manager for advice inserious cases or if an approval is required.Tobe fully aware of and to report all guest comments orcomplaints.To do a proper filing and handoverbetween the shifts.To be aware of all VIPsvisiting or staying in the hotel.To properlyuse all the equipment and PMS.To daily readthe logbook and to sign it and update the activityreports.To be updated with all the happeningsin the hotel and with the latest administrative, organizational,operational or other changes and news.Toattend a daily line up briefing with the guest relation team torecapitulate tasks and activity.To promote theAccor loyalty programs. INT