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Home UAE Retention Specialist

Retention Specialist

Full time at a Laimoon Verified Company in UAE
Posted on June 30, 2024

Job details

Role holder is responsible to meetwalking customer into branches applying for Liability Letter and toretain them with EI.Role holder is responsiblefor retaining Personal Finance customers and reducing attrition bymonitoring, negotiating and convincing individual customers not toterminate relation with the bank and the organization. In addition,answer questions regarding billing, how a particular product works,what type of support is available, and soon.The work assigned may either be products oraccounts based and involves back-up documentation and periodicalreporting. The role performance is driven primarily by thebehavioral competencies backed by appropriate technicalskills.Job holder will be placed in one of EIBranches.Mandate skillset:-Minimum 3+ YearsBanking experience in Sales / CustomerService.Knowledge of core banking systems andshould have a knowledge of theProducts.Personal finance experience ispreferred.Bilingual speaker -English and Arabic both mandatory.Graduation- bachelor'sdegree. INT

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