Front Desk Agent
Job details
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESSJob DescriptionResponsibilities:Reporting to the Director of Front Office and Assistant Front Office Manager(s), responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging service.Greet, check in and settle guest accounts while ensuring all service standards are followedMaintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a floatHandle guest requests, questions and concerns effectively and promptlyPromote a professional team environmentFollow department policies, procedures and service standardsPerforms any and all other tasks assigned by managementUpholds the highest standard of internal and external customer service at all timesQualificationsQualifications:Proficient in the English Language (verbal & written), second language is an assetPrevious experience and knowledge of Property Manager is an assetRequired knowledge of Windows' Office SuiteMust be able to handle multiple tasks in a dynamic, fast-paced environmentAbility to focus attention on guest needs, remaining calm and courteous at all times.Strong interpersonal and problem solving abilitiesAble to stand for long periods, at least 8 hours per shift
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