D365 CE Support Engineers

Role: D365 CE Support Engineers Required Qualifications•At least 4+ and up to 8 years of experience in Dynamics 365 Customer Engagement •Should have knowledge CRM Functional Modules and Product knowledge involving Sales, Service Marketing, Field service and Power Pages•Skilled in Security roles, Field service module, Project operations experience, Omnichannel Plugins, Basic on Java script•Trouble shooting, Customer Support and customer facing role Job Location: Bangalore/ HyderabadQualification: BE/ BTech/ MCA/ MBA (Regular)Responsibilities•Be part of a team and develop your skills as you solve complex technical issues in•Microsoft Dynamics 365 product group•Deliver digital support experiences that create efficiency and value for our customers,•our people and Microsoft. •Demonstrate customer obsession and commitment to customer success in all•interactions. Deeply understand our customers and deliver customer desired outcomes. •Be a MSFT ambassador and lead by example. Create clarity by understanding and•reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and•enabling a productive and inclusive work environment.•Deliver success by being curious and seeking solutions to tough problems. •Manage relationships with your customers and provide technical documentation for the•troubleshooting steps. •Report software issues and be an advocate for product improvement using customer•suggestions. •Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations. •Document your knowledge and share it with others. •Use tools for debugging and root cause analysis. •Provide in-depth technical support for customer service delivery via telephone, written•correspondence, or electronic service regarding technically complex, escalated•problems. •Engage and collaborate with other Microsoft groups, including escalation teams and the•development team, in gaining resolution to critical, complex issues. •Represent Microsoft professionally in customer and partner onsite visits, where travel•may be required. •Create advanced online technical content including Knowledge Base articles, training•documents, blogs, etc. •Participate in planned team-wide shift rotations to cover business needs, including 24x7•On-Call responsibilities and extended (evening shift). •Present technical content to various audiences including customers, partners, and•internal stakeholdersSonata Software is a Microsoft Platinum partner. We are currently looking for D365 CE Support Engineers with strong customer handling experience in Sales, Service Marketing, Field service and Power Pages modules.Are you ready to join a team of the world's best technical experts to enable the success of Microsoft solutions? Do you want to be part of Cloud technologies and get ahead? You will have a chance to solve technically complex problems for the some of the world's largest companies.If interested, please share updated profile to rinkle.baral@sonata-software.comRegards,Recruitment TeamSonata Software PRB