Customer Success Manager Jobs In Dubai UAE 2023 | Bayzat
Job details
Customer Success Manager Jobs In Dubai UAE 2023 | Bayzat
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Description:
The main goal of Customer Success is helping Bayzat's customers meet, and surpass, their objectives at work. Customers expect Bayzat to help them become better at their job and perform at a higher level for their company, and the Customer Success team helps them achieve that.
Responsibilities:
Go above and beyond to ensure Bayzat's customers are actively working towards their goals and that they will be happy with the service provided. This includes customer training, on-going support, consultative calls, strategic planning, customer outreach and customer marketing.
Identify, implement and optimize KPIs to understand customer usage, behaviors and red flags indicating potential customer churn.
Review the customer accounts and customers' 'health score' to increase user retention and decrease churn rates, along with increasing activation rates and customer satisfaction.
Have daily and ongoing communication with customers while tracking the entire customer life cycle and coming up with solutions for issues.
Anticipate, foresee and create policies and processes around the customer journey to success that optimize the customer experience.
Pinpoint the customers' needs and create processes that reflect their goals.
Provide actionable insights to the product development team based on customer feedback (i.e. new features and feature enhancements).
Requirements:
2-3 years of relevant Customer Success experience
Be customer service oriented
Be a team player who is able to build and maintain close relationships with a wide range of internal and external stakeholders
Be passionate about technology
Have the ability to analyze and extract research data
Fluent in English and Arabic
Have excellent interpersonal, verbal and written communication skills
Strong strategic, critical thinking skills and problem-solving ability
Obsessively organized and detail oriented
Experience working in a high-growth environment
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