Commercial Claims Consultant

Duties & ResponsibilitiesHandling commercial claims including Heavy Commercial Vehicles claims from registration, right up until settlement Ensuring confirmation of cover has been completed correctlyReporting and handling of commercial motor and non-motor claimsCommunicate with clients, the responsible party, their insurers, solicitors, and various other parties involved in the claims process, by telephone and/or by written communicationEnsure effective and timely claims management and settlement (in line with the SLA agreement)Adequate reserving of claimsAssist with administrative functions and undertake special projects as and when requestedTo maintain the claims filing system effectively and efficiently - ensure all documents are renamed correctlyTo update client on the progress of the claim telephonically and via emailAdvise clients on general queries and claims issues Requesting payments correctly within mandateHandling of Compliments and Complaints according to the Compliments and Complaints Business ProcessesAd hoc duties assigned by management from time-to-timeProductivity:New Claims handled - 60 claims to be worked on per dayOpen Claims - No claims to be open 90+ daysManagement of Tasks - All tasks to be attended to within the 4 working hours SLAClosing of Tasks - Detailed notes are always to be left as to why the task is being closedManagement of reminders - All reminders to be attended to dailyUtilisation and management of notes - Detailed and accurate notes are always to be usedCommunication (telephone and e-mail) - Ensuring professional communication at all timesTelephone calls - to be made and received on recorded lines. If your cell phone does not have the ability to record, you may not use it for work purposesTelephone messages - All messages need to be attended to within 1 working hours.Quality:Detailed and accurate notes are always to be usedAccuracy of estimates - Ensuring the reserves held on claims are accurate and updated at all timesAccuracy and quality of communication - Ensuring professional communication at all timesTelephone etiquette - answering/making the calls correctly - Ensuring professional communication at all timesExceptions - To be attended too daily. Estimates, claims status and notes to be updated continuously to prevent additional exceptionsEfficiency:Adherence to SLA (Delivering work within SLA) - All tasks to be attended to within the 4 working hours SLAComebacks on work not done correctly the first time - Proactively minimising the amount of comebacksGeneral Attitude - to be positive and a team playerOperational:Product knowledge - Ensuring all noted processes are followed correctlyCosting - Ensuring costing is updated and correct at all timesApplication of Processes - Ensuring all noted processes are followed correctlySituational Awareness - Ensuring that all possible problems are escalated to the team leaderDesired Experience & QualificationClear Credit and Criminal RecordGrade 12 certificate or equivalent Level 4 qualification issued by SAQARelevant FAIS (150 crédits) & FAIS RE5 (compulsory)Short-term claims experience in Personal and Commercial LinesMinimum of 3 years working experienceMinimum of 3-5 years in short-term industryMotor and Non-Motor experienceComputer Literacy - MS Office: Work, Excel, Outlook - Intermediate Skill levelReliable transport