Chief Customer Service Officer

We are hiring for one of our renowned client based out of Bengaluru dealing in to Corporate WellnessJob Description:Play a strategic role as part of the senior team, role-modelling our values and helping shape and deliver our long-term visionDeliver on the Customer Success Vision, success pillars and Critical Success FactorsEnsure there is a seamless renewal process that keeps the customer on board as much as possibleCreate regular opportunities to provide expertise to our customers and to drive engagement and impact, including face to face meetingsContinually review our value proposition to ensure there is distinct value in each band and that the financial model (cost and pricing) is alignedDrive an ambitious events calendar which covers the when, how, who, why of each eventProvide regular impact metrics by customer aligned to the customer's goals, collective impact data, and internal reports to inspire the team and inform our broader objectivesRole model strong partnerships with the other senior leaders and their teams.Job Description - Profile (Mandatory)MBA GraduateOverall Experience 12 yrs +All India experience of managing a large team PRB