D365-Business-Central Support Analyst

D365 Business Central Support Analyst1st and 2nd line support of 365 Business CentralEscalate in house queries to 3rd party support teams.At least 6 years support experience working with D365 BC ideally with finance users. Strong written and verbal English speaking communication skills Experience of working in a helpdesk environment. Identify gaps in user training that we need to address via updating user manuals. Work with finance team BC users to understand different business processes and identify areas that require escalation to systems team for review. Broad modular understanding - ideally including finance, supply chain OR manufacturing.Provide the company with essential reporting and data analysis on user issues. Develop solutions that improve the efficiency and capability of ERP system users. Perform financial analyses and implement actions to improve profitability. Liaising with the development and functional teams to assist in proactive development of system to improve efficiencies within the purchase and sales ledger teams. Must have a university degree 2.1 or equivalent in Finance or IT. (desirable not essential). Must have equivalent of a grade B or above in GCSE and A level mathematics (essential).Additional role specifically for Senior position: Manage, support, and train our IT/ CRM developer Ajin in project and change management.Log all support issues and categories to analyse efficiency in support enquires over time. Communicate closely with systems team on support log to ensure we fully scope any changes needed to make the system more effective.To consult Systems team and manager on all changes, to develop and test these in the test environment. Manage all UAT to ensure solutions are fully tested across CRM and BC before moving to live environment. Annual Salary (CTC): INR 10 - 13 LPALocation: Bangalore (Work from Office) PRB