Customer Service Associate ( Voice )
Job details
The Representative Customer Service position interfaces with customers via inbound calls or chat through the Internet depending upon client requirements. Experience - 1 Year Educational Qualification - Any Graduate or Under GraduateJob Location - Gurgaon Shifts - Rotational with two Rotational offs Salary - Upto 6LPA Job Responsibilities Ensure service delivered to our customers meets contractualManage high call volume within desired AHT target (90Secs)Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution to the customerListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresMaintain basic knowledge of client products and/or servicesParticipate in activities designed to improve customer satisfaction and business performanceRespond to customer inquiries by referring the knowledge baseInterested candidates can share their CV at akshya.tiwari@wns.com or call at #9899974386 OR Can WALKIN to below venue 11th floor of Block A2 &; A3,, Gurgaon Haryana Time - 11 AM - 4 PM ( Monday to Friday ) POC - Akshya Tiwari PRB
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