Manager - Technology Project Support {Project Management &AML}

About Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.For more information, visit https://www.mufg.jp/englishMUFG Global ServicePrivate Limited:Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas,EMEA and Asia PacificAbout the Role:Position Title: Technology Project SupportCorporate Title: Assistant Vice President Internal Title: ManagerLocation: BangaloreJob Profile:Job responsibilities:Produce and understand technology related documentation (including functional and technical design documents, system architectural diagrams, etc.)Plan, arrange and conduct meetings/teleconferences as necessary to ensure that the FinCrime platforms are working as expected (note: occasional late night/early morning calls can be expected to resolve critical issues)Generate and distribute Branch Working Group decks, weekly/monthly metrics for reporting purposes as requiredPlan, arrange and conductBranch Working Group meetings with APAC branchesPerform root cause analysis on issues raised by Actimize users in the APAC regionManage and address technology queries/requests raised by a wide variety of stakeholdersStrict adherence to SLAs and issue resolution timelines (including status tracking and escalation when required in a timely mannerManage all the production support user queries/incidents on a timely mannerCommunicate effectively outages and system incidencesWork collaboratively across functional and technology teamsCommunicate accurately and efficiently with local, regional and global stakeholders to collect business/user requirements and details about issues, deficiencies or queries raised by the Actimize usersAssist in any other ad-hoc systems related tasksJob requirements:Project management/Incidence management experience is a mustStrong technical, analytical and problem-solving skillsProduction Supportexperience will be an added advantageAbility to work independently with minimum supervisionExcellent stakeholder management skillsExcellent time managementExperience in conflict resolution, consensus building and management of competing prioritiesConfident and comfortable in dealing with senior management/stakeholdersAbility to work flexible hours from time to time due to time zone differencesWillingness to take on ad-hoc tasks as assigned from time to timeProficient in Microsoft Office ApplicationsEqual Opportunity Employer:The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, color, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws. ATS