Recruitment Manager (US Staffing - APEX Client)

Job Description - Recruiting Manager, Offshore (APEX Client)System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness. For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise. We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.Why System Soft Technologies? At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people. Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future. By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals. This keeps us nimble, ahead of the competition, and on top of our industry. Our continued success begins with you.Job Summary:As a Recruiting Manager you will be responsible for team direction and leadership including hiring, stakeholder management, operational efficiency and strategic direction, issue resolution and the implementation of the overall account strategy to ensure the team is performing at the levels expected by each client and as defined in the service level agreements of each engagement. Reports to Recruiting Director and will be responsible for driving best practice and strive to be an ambassador for the System Soft Technologies brand at every interaction.Responsibilities:Provide team metrics to the company executive leadership team, accountable for daily/weekly/monthly goals and expectations including client specific SLAs and compliance with processActing as escalation point for issues that arise and identifying the optimum solution for both partiesSupporting the team of recruiters with workload allocation, including volume forecasting, headcount planningDeliver effective performance optimization of all team members, ensure all KPIs are set and appropriate, development plans are devised, and mentoring is provided as requiredRecruit and induct new staff as required, ensure effective training and on-boarding processes minimize disruption to the client and improve time to productivityMonitor and achieve team's targets, budget, and SLAs around effectiveness, timelines, candidate quality, delivery of recruitment services, and client satisfactionPerform range of managerial responsibilities which includes interviewing, hiring, coaching, managing recruitment teamsHelp team and individual team members to meet established goals and metricsEstablish regular communication with the team, participate in daily huddle and team meetings with established agendasServe as front line escalation for executive leadership team and recruitment management groupDevelop recruitment strategies and processes to improve outcomesDefine and communicate individual and team KPIs via scorecardsCollaborate with sales and recruitment management groups to ensure partnership successGenerate reports on performance measurement and KPIs of recruitment management groups to facilitate performance excellence.Qualifications: Thorough understanding of end to end recruitment processProven experience working as a Recruiting ManagerExperience conducting performance reviews and driving performance improvement across process management, SLA compliance, and personal conduct.Strong written and verbal communication skillsAbility to interact with people at all levels of an organization and to develop strong client relationships able to interpret data from a variety of internal and external source and predict trendsBachelor's degree or equivalent is desirableAbility to use data and analytics to drive performanceExperience in handling offshore/onshore recruitment processExperience interacting directly with Client hiring Managers and RecruitersSystem Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law. PRB