HR Jobs in Pretoria - Team Leader Fraud Solutions
Job details
Job Description:
To provide leadership in managing a team within Fraud Solutions specifically focusing on the experience of the customer and colleague also the delivery of the desired customer experience, identification of potential fraud, fraud trends and resolution thereof. To manage staff responsible for the resolution of fraud related queries at first point of contact and ensuring that customers receive prompt and courteous service in an effort to minimize losses. Effectively managing customer expectations through consistent and continuous engagement with the team and ensuring quality at all times within agreed service levels.
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Job Responsibilities:
Perform quality assessment and Service Quality Delivery on core task performed by team members.
Manage change whilst maintaining operational efficiencies and effectiveness within your respective department.
Implement an effective capacity management methodology ensuring service levels are always met.
Provide continual evaluation of processes and procedures.
Verify the quality of daily statistics and confirm correctness according to mandate.
Communicate new fraud trends to team members as well as Business where the trends will impact Fraud losses and business and Fraud Strategy decisions.
Ensure all Absa Fraud Systems are optimally used and suggest enhancements where necessary.
Manage system problems/incidents Logged on UNICENTR system to ensure speedy feedback and follow up on non-feedback from IT.
Attend operational/strategy/risk meetings on a regular basis and share information with the team.
Job Requirements:
Supervisory experience
B Degree or equivalent NQF level 7 qualification or higher preferred
At least two years Fraud Experience, preferably in Fraud or Risk Environment within a Bank
National Diploma or equivalent NQF level 6 qualification
Job Details:
Company:Absa
Vacancy Type:Full Time
Job Location:Pretoria
Application Deadline: N/A
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