Vice President - Insurance Operations - London Market

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of Vice President, Insurance OperationsIn this role, you will be responsible for leading the business unit managing a large team to its maximum potential. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.ResponsibilitiesDrive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effectiveEffectively engage with customers to understand and address customer pain pointsProvide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid teamAlign to customer goals and deliver on commitments consistentlyForesee risks, be proactive and predictive while developing mitigation plansBuild impactful customer relationships; improve Net Promoter Score. maintain existing books of business, and drive revenue growth. Qualifications we seek in you!Minimum qualificationsThis will be Operating Leader position in Insurance Vertical.Understanding of Insurance Industry and excellent knowledge of Property & Casualty, London Market and Reinsurance is a must.Ability to prioritize and manage effectively across many competing and concurrent tasksAbility to manage multiple geographies and understand the cultural nuancesAbility to manage through indirect authority and matrixed organization structures.Strong negotiation, facilitation and influencing and consensus building skillsException verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organizationAbility to work with all levels of the organizationThe Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilitiesLeverage lean six sigma framework to drive continuous performance improvementImplement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gapsProactively understand Clients' business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation Preferred qualifications/SkillsMasters in any stream except technical Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, , and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. PRB