Collections Lead

Collections - Experience in connecting with international customers Via Call. Good written and verbal communication Good at Email writing skills following right etiquettes. Able to handle Inbound & Outbound call. Knowledge Dispute Management Good understanding on Account Reconciliation Understanding on Credit Management along with task which includes - Credit Limit Review ,Refunds, Order Management. Flexible with night shift. Ready to work in graveyard shift from 10pm -7am ISTShould have knowledge about the collection process.Excellent communication skills (writing & oral).Experience in handling a team of Collections executives tele-callers.Prepare strategies for achieving team targets.Performance review of callers on daily weekly monthly basisOn the job Product Training of new joinersExcellent communication skills PRB