Process Trainer - Credit Cards Experience

Role & responsibilitiesJob descriptionJOB RESPONSIBILITIES (Trainer) - (Credit Cards inbound Customer Service Process)-Ensure successful execution of training needsMeasure program training effectivenessResponsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.Send reports/MIS to the Operations team on the progress/pending status of activitiesReview content at regular intervals to ensure all updates are incorporatedParticipate in Internal & External CalibrationsConduct refresher trainings based on TNIManage Knowledge Check for New Hires & Production StaffKNOWLEDGE, SKILLS, OTHER ABILITIES-Customer/ Client Handling SkillsAbility to work during all shiftsExperience in any product/process/soft skill/up-skilling training1- 5 years of experience in Training ( line trainer experience can also be considered )Candidates should have experience in inbound credit cards experienceCandidates should be open for rotational shifts6 Days WorkingIn case having similar experience in credit cards domain in training - You can reach out to me on 9873330734 PRB