Operations Manager

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.Together, we unlock potential.Role Requirement:Designation : Manager Great Britain - Placing and BillingJob Location : Thane/VikhroliShift Timing : 11 am to 8 pmExperience Required : Minimum 3 years of experience into handling a span of 40 to 50 employeesPrincipal Duties/ResponsibilitiesStrategyContribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders and execute agreed strategiesContribute to the development of their respective business unit's client service proposition and service delivery strategyOperations Management/Operational EffectivenessEnsure operational activities are delivered per the agreed service level agreementManage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership teamDeliver and contribute assigned operational programs, projects and/or services which are of significance to the BUAlign with the Simplify, Grow, Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.Build and foster high quality relationships with internal / external stakeholdersProactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutionsEnsure team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulatorsCollaborate with other teams to improve client satisfactionProactive review of process risks and ensure adequate controls are in placePeople Management/ DevelopmentDevelops effective succession planning for oneself and all critical roles within the teamDevelops line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaintsWork with Human Resources to manage talent recruitment, development and retention requirements for the business unitConduct periodic and annual performance reviews for all direct reportsBuild and develop inclusive & diverse teamsTop CompetenciesFocus on Clientsin TeamsExcellenceInnovationStakeholdersTalentAdapting to ChangeQualification: Any Graduate or PostgraduateKnowledge/Experience:Proven track record of providing excellent levels of client service across varied processes & stakeholdersKnowledge and experience in organizational effectiveness and operations management, including the implementation of best practicesPreferably experienced in conducting transitions / knowledge transfer activitiesBroad operations expertise which encompasses coordinating with diverse logistical functions such as Operations, IT, Compliance, and Enterprise Risk ManagementTechnology proficient with prior experience in RPA/NON-RPA automation, Process/Solution design & business development/transformation preferredCritical thought process, analytical & strategic skillsDemonstrated leadership and vision in managing teams and major projects or initiativesExcellent interpersonal skills and a collaborative management style PRB