Assistant Manager - IT (Off Roll)
Job details
POSITION NAME - Asst. Manager - IT (Off Roll)LOCATION - Bangalore (Yeshwanthpur)REPORTING TO - Head IT( India)SCOPE - To provide Support to End user points, Manage IT operations , BA, Electrical, IS, CPS of Delhi and many remote locations related to these Business line.NO. OF REPORTEE - Individual Contributor RoleResponsibilities:Operations Excellence· Responsible for monitoring, supporting, and maintaining PAN India Network for allocated site to coordinate with Global Network Team · Periodic review of AMC and ensuring all IT devices are covered in AMC.· Tracking and safeguarding of all IT devices.· Managing IT related equipment for allocated site.· Mailbox managementStakeholder Management· Collaborate with Leadership and non-technical team to providing best possible solution.· Coordination within IT team to ensure IT operations are smoothly running.· Coordinating and providing support to remote user.· Ongoing coordination with operations team.QualificationGraduate in any stream .BE/ BCA in Computer science will be preferred Technical CertificationsCCNA, Network+ and equivalent certification will be preferred. Diploma in Computer hardware. Experience Should have at least 5 years of experience in IT Operations and handheld experience to configure and troubleshooting of Cisco Network devices (Router, core switches, Access switches and WLAN, DHCP. End user Support, Remote site management and support & management. Expertise atSupport to End User managementThis includes developing, maintaining, supporting, and optimizing key functional areas, particularly deskside, network infrastructure, server infrastructure, data communications, and telecommunications systems. They will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.· Managing NAS storage , Network scanners, Printers· Ensure adherence to company IT standards. · Ensure adherence to company IT process such as change management. · Troubleshoot and resolve escalated issue tickets. Document each contact with details, including all successful and unsuccessful decisions made and actions taken, through to final resolution. · Write effective technical documentation as assigned. · Assist with regional project delivery's for upgrading and managing regional systems. Interested candidates can share the resume on mitanshu.kumar@intertek.comCompany - Intertek India Pvt. Ltd. (www.intertek.com)Budget - Upto 10 LPA PRB
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