Assistant Manager / Deputy Manager - Revenue Operations

Who we are...?REA India is a part of REA Group Ltd. of Australia (ASX: REA) ("REA Group"). It is the country'sleading full stack real estate technology platform that owns Housing.com and PropTiger.com.In December 2020, REA Group acquired a controlling stake in REA India. REA Group,headquartered in Melbourne, Australia, is a multinational digital advertising business specializing in property. It operates Australia's leading residential and commercial property websites, realestate.com.au and realcommercial.com.au and owns leading portals in Hong Kong (squarefoot.com.hk) and China (myfun.com). REA Group also holds a significant minority shareholding in Move, Inc., operator of realtor.com in the US, and the PropertyGuru Group, operator of leading property sites in Malaysia, Singapore, Thailand, Vietnam and Indonesia.REA India is the only player in India that offers a full range of services in the real estate space, assisting consumers through their entire home seeking journey all the way from initial search and discovery to financing to the final step of transaction closure. It offers advertising and listings products to real estate developers, agents & homeowners, exclusive sales and marketing solutions to builders, data and content services, and personalized search, virtual viewing, site visits, negotiations, home loans and post- sales services to consumers for both buying and renting.With a 1600+ strong team, REA India has a national presence with 24 offices across India with its corporate office located in Gurugram, Haryana.Housing.comFounded in 2012 and acquired by REA India in 2017, Housing.com is India's most innovative real estate advertising platform for homeowners, landlords, developers, and real estate brokers. The company offers listings for new homes, resale homes, rentals, plots and co-living spaces in India. Backed by strong research and analytics, the company's experts provide comprehensive real estate services that cover advertising and marketing, sales solutions for real estate developers, personalized search, virtual viewing, AR&VR content, home loans, end-to-end transaction services, and post-transaction services to consumers for both buying and renting.PropTiger.comPropTiger.com is among India's leading digital real estate advisory firm offering a one-stop platform for buying residential real estate. Founded in 2011 with the goal to help people buy their dream homes, PropTiger.com leverages the power of information and the organization's deep-rooted understanding of the real estate sector to bring simplicity, transparency and trust in the home buying process. PropTiger.com helps home-buyers through the entire home-buying process through a mix of technology-enabled tools as well as on-ground support. The company offers researched information about various localities and properties and provides guidance on matters pertaining to legal paperwork and loan assistance to successfully fulfil a transaction.Our VisionChanging the way India experiences property.Our MissionTo be the first choice of our consumers and partners in discovering, renting, buying, selling, financing a home, and digitally enabling them throughout their journey. We do that with data, design, technology, and above all, the passion of our people while delivering value to our shareholders.Our CultureCulture forms the core of our foundation and our effort towards creating an engaging workplace that has resulted in REA India being ranked 3rd among the coveted list of India's Best 100 Companies to Work For in 2023 by the Great Place to Work Institute®. REA India was also ranked in the top 25 workplaces in 2022 & 2021 and in top 50 in 2019. In addition, REA India was also recognized as Best WorkplaceTM in Building a Culture of Innovation by All in 2024 & 2023 and India's Best WorkplacesTM in Retail (e-commerce category) for the fourth time in 2024.REA India is ranked 4th among Best Workplaces in Asia in 2023 and was ranked 55th in 2022, & 48th in 2021 apart from being recognized as Top 50 Best WorkplacesTM for Women in India in 2023 and 2021. REA India is also recognized as one of India's Top 50 Best Workplaces for Millennials in 2023 by Great Place to Work®.At REA India, we believe in creating a home for our people, where they feel a sense of belonging and purpose. By fostering a culture of inclusion and continuous learning and growth, every team member has the opportunity to thrive, embrace the spirit of being part of a global family, while contributing to revolutionize the way India experiences property. When you come to REA India, you truly COME HOME!REA India (Housing.com, PropTiger.com) is an equal opportunity employer and welcomes all qualified individuals to apply for employment. We are committed to creating an environment that is free from discrimination, harassment, and any other form of unlawful behavior. We value diversity and inclusion and do not discriminate against our people or applicants for employment based on age, color, gender, marital status, caste, religion, race, ethnic group, nationality, religious or political conviction, sexual orientation, gender identity, pregnancy, family responsibility, or disability or any other legally protected status. We firmly strive to eliminate any barriers that may impede equal opportunities while also recognizing that specific job roles may require appointees to possess the necessary qualifications, skills, abilities to perform essential functions of the position effectively.What does this role hold for you...??We are seeking an experienced Assistant manager/Deputy manager who will not only supervise but also actively participate in daily operations. The ideal candidate will be deeply involved in the hands-on management of BAU activities , ensuring high-quality outcomes while also providing leadership and strategic direction to the team.Team handling and Active Participation: Serve as a supervisor while equally contributing to the completion of BAU tasks. Responsibilities include document verification, meticulous attention to detail, and coordination with the sales team to resolve discrepancies and ensure timely business transactions.Data Management and Reporting : Accurately input and manage customer-related information within databases. Responsible for preparing, managing, and maintaining daily MIS reports and dashboards. Must have a good command of excel.Quality and Process Improvement: Evaluate and implement SOPs crucial for operational excellence. Engage in quality assurance processes and take initiative in organizing process refresher huddles and providing related training to the sales team and other stakeholders.Communication and Conflict Resolution: Must possess basic English communication and writing skills. Experience in conflict resolution and adapting to evolving processes, systems, and organizational changes is essential.Audit and Customer Relations: Handle both internal and external audits and manage relationships with internal and external customers. Address and resolve escalated issues promptly to ensure no disruptions in business operations.Flexibility in Working Hours: Willingness to work extended hours during month-ends or peak business periods as required.Apply if you have...