Home Saudi Arabia Head of Call Center
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Head of Call Center
Job details
Job Description• Endeavours to enhance the impact of the Call Center from basic to world-class across industries.• Develops and implements a comprehensive Call Center strategy aligned with organizational goals.• Provides leadership and direction to achieve key performance indicators and the development of service level agreements (SLAs) to key internal and external customers.• Assists the Managing Director in the development of long and short term operations plans that include service demand analysis, resource availability analysis, and cost benefit analysis of proposed budgeting and staff plans.• Implements and optimizes call center processes to improve efficiency and effectiveness.• Monitors and analyzes call center performance metrics, identifying areas for improvement.The Successful Applicant• Bachelor's degree in business, management, or a related field (Masters degree may be preferred).• Minimum of 13 -15 years experience in Call Center and/or Tele-Sales• Detail-oriented, consummate level of analytical skills, and an ability to collaborate effectively in a multi-stakeholder business model.Desired Candidate ProfileEducation:Any Graduation()Gender:nmNationality:Any Nationality
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Confidential
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Customer Relationship Manager Diploma City of London College of EconomicsAED 731Duration: Upto 3 Months
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Sales Skills Online John AcademyAED 90Duration: Upto 4 Hours
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