CE- Resident Engineer(Health Point - TTC)

As a Resident Engineer

You will provide cost-effective maintenance and optimize the technical performance of hardware of products in the portfolio, including maintenance and upgrading of firmware (product system software) and product-related applications via remote technical support using Canon Remote Assistance tools.

What We Offer

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

1. Provide first-line troubleshooting (root cause of problems) on the vast majority of standalone and connected products within your portfolio.
2. Achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.
3. Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.
4. Optimize the stock inventory and rotation and balance this against return to fit (RTF) visits.
5. Signal commercial opportunities to the Sales and Marketing department by using ‘OnSite-InSight’.
6. Make contributions to the ongoing development of the team and overall service performance.
7. Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
8. Liaise and report back to the relevant account manager on customer issues.
9. Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
10. Look for opportunities to develop other areas of the client's business and liaise with the account manager accordingly.

Requirements

Education: Engineering Degree or Diploma (electronics, mechanics, and software) Experience: Relevant experience in the service industry Skills: Experience in understanding and following health and safety guidelines, high technical aptitude with excellent fault-finding skills, good customer handling and communication skills, ability to give customer instruction, team player that focuses on optimizing team output, good commercial insight, business acumen, awareness to represent Canon as a company always (behavior, communication, and presentation/appearance), current GCC driving license Additional Skills: Able to work on own initiative and in a team environment, ability to ‘think outside the box’ for when solving problems – innovative, high level of accuracy to provide relevant/timely information, ability to get good results while working under pressure, diplomacy and good communication skills Equal Opportunity Employer: Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates, and promotes regardless of race, religion, national origin, sex, disability, age, veteran status, or other protected status as required by law. At Canon, we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally. Sustainability Commitment: Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make a positive social contribution. #J-18808-Ljbffr