Program Manager, Global Trade Jobs In Dubai UAE | Amazon
Job details
Program Manager, Global Trade Jobs In Dubai UAE | Amazon
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The Program Manager will contribute to the design and implementation of carrier performance on agreed, cross-border, carrier-related KPI's and SLA's Inbound and Outbound of UK/EU lanes including FCs basis the parameters set by the overseas marketplaces. They will facilitate flow of information between different stakeholders (Carriers/Hubs/Warehouses/Amazon Stakeholders). The Program Manager will support in resolving any potential issues that affect customer/vendor/seller experience and delivery performance by conducting problem analysis, researching & querying internal tools, making prompt judgement and through an effective communication with the stakeholders. They will propose, manage, participate and implement global or local continuous improvement initiatives as well as stepped improvements basis the parameters set by the overseas marketplaces. They are an analysis expert who leverage a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information. They ensure data quality and build scalable tools. They communicate findings with the most effective and influential methods.
Responsibilities:
Manage daily queries and requests from Carriers and Internal Stakeholders leveraging internal tools and resources basis the standard operating procedures set by the overseas marketplaces. Escalate to Amazon internal stakeholders as necessary.
Prepare weekly/monthly reports on Carrier related KPI metrics, analyze, identify outliers and engage with carriers to identify the cause. Communicate trends, brewing problems and solutions clearly to stakeholders
Manage engagement with relay operations centers and ensure timely support is procured from them for carrier operations in the region
Engage with FCs to secure alignment and ensure shipments are inbounded seamlessly
Work with Carriers, FCs, Business and other stakeholders on continuous improvement projects
Requirements:
4+ years of program or project management experience
Bachelor's degree in Computer Science, Operations Research, Math, Statistics.
Advanced Microsoft Office skills, particularly Excel and analytical platforms
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