Service Technician

Responsibilities : Technical problem diagnosis remotely or at our customers' site Providing on-site repairs, installations, off-site remote troubleshooting Providing preventative maintenance and repair of equipment (food processing, retail & industrial scales, weigh price labeling, and inspection systems as required) Listen to customer concerns and communicate all job-related topics in an efficient and comprehensive manner Set up and troubleshoot both wired and wireless network-connected devices Documentation of service calls Responsibility for the spare parts inventory in the service vehicle Administering the organization's Quality Manual Proactive sales of our service products and services Intermittently lifting 35kg of equipment and working in unusual climates (eg. freezer rooms) Key Skills: Customer-focused and self-motivated Confident appearance, ability to work under pressure, initiative, and organizational skills Reliability and flexibility in working hours Good analytical skills for troubleshooting and diagnostics Capable of reading wiring diagrams, schematics, and spare part breakdowns Strong knowledge of mechanics Qualifications: Associated degree or equivalent Electrical Engineering NRCS verification officer/repairer a huge advantage Experience in repair and installation of PC-based devices or processor-controlled equipment - such as weigh price labeling, inspection systems, and industrial scales Familiar with TCP/IP-based connections and other system bus protocols Good PC hardware knowledge & experience in interface technology and in the areas of ethernet & networks Travel within the service area as required by the position. Up to 75% of the working time. Valid driver's license and clean driving record pulled