Sales and Services Advisor

Job DescriptionUpsell existing client as well as service incoming calls from existing clients within the Client Care Department of OUTsurance, where the role will entail upselling and client service actions. The role requires high attention to detail and great execution in handling client queries or complaints in a professional, efficient, and competent manner.  QualificationsMinimum Matric qualification or equivalent qualificationFAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010. Preference will be given to applicants with their FAIS Regulatory Exams (RE5) and/or their Full Qualification completed.Additional InformationRequired Competencies & Personal Attributes:Extensive Sales and Customer service experience is essentialResponsible to up-sell existing policies while maintaining excellent customer serviceThe following previous experience would be advantageous:Call centre experience in client centric or sales environmentExperience in the Insurance and/or Short Term Insurance industryWorking in an environment where salary was linked to performance and/or commission structureAn ideal candidate will be able to align their personal work values to the OUTsuranceAttributes:Meeting and exceeding sales targetsDeadline and results orientedClient service orientedAttention to detail which will result in excellent work quality/standardResilient (must be able to push through and succeed in the face of adversity)Enthusiastic and passionate about the job and the companyEffective planning and organising/work management skillsAdaptability (be able to adapt to different clients and work situations)Integrity (Honesty is a core value of the company)High tolerance for stressAmbitious with drive to succeed Highly motivated individual driven by monetary reward and recognitionClient Service enthusiasts (going the extra mile for clients and company)Must be able to work independently towards individual targets/goals Skills: Above average selling skills and abilityGreat listening skills in order to respond appropriately to clients questions, concerns and complaints ensuring an awesome customer service experienceExcellent Interpersonal and communication skillsExcellent negotiation and persuasion skills to overcome objectionsSolid computer literacy skills, such as excellent keyboard skills and being able to navigate around various computer applications, respond to emails etc.Solid administrative skills in order to produce great quality service to clientsIn accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.