Customer Operations Specialist (German and English speaking)

Customer Operations Specialist (German and English speaking)

Customer Operations Specialist (German and English speaking)

Operations · Remote TestingTime.com – Europe's best online test user recruitment service TestingTime supports User Researchers, UX/UI specialists and market researchers from well-known companies such as Zalando, UBS, Kleinanzeigen, Trivago, Salomon and AXA by making test user recruiting easy, fast, and hassle-free. Thanks to our pool of 1 million test users, we’re able to deliver any profile within 48 hours. Do you love supporting our customers recruitment projects from A-Z? Ideally you have a passion for high-quality services and are looking for a new challenge. We’d like to have you in our team as our new Customer Operations Specialist! You will be a key member of TestingTime’s team and be responsible for the daily delivery of the best matching test users.

• Supporting our clients through the recruitment process from A-Z
• Selecting, inviting and allocating the suitable participants for the research study
• Troubleshooting in case of late cancellations, non-attendance of the participants and other issues
• Building long-term relationships with multiple contacts and companies to increase their engagement rate
• Collaborating cross-functionally with Key Account Managers, Product Managers, Engineers and Marketing
• Handling customer and user requests via ticketing system

This job is for you if you have…

• a background and experience in operations or customer service, ideally in a tech-based environment
• a positive, enthusiastic attitude and going the extra mile when needed to fit in our company’s culture
• excellent written and verbal communication skills in German and English
• a passion to deliver a first class customer service with a proactive, flexible and structured approach
• the capability to handle difficult customers or situations by offering solutions
• the ability to work under pressure in peak times and to meet demanding recruitment deadlines
• an experimental mindset to suggest and try new processes, tools and methods to make our platform better every day
• the ability to prioritize different urgent tasks at the same time
• an adaptive capacity to new systems, processes and tasks

It would be outstanding, but optional if you have…

• French language skills on top of German and English
• experience in project / partnership management
• knowledge of the Service Hub from Hubspot and/or the Zendesk ticketing system
• Extensive training in the first few months to give you insights in the user research and UX world and our unique test user recruitment service
• After your first successful year, you get a considerable yearly budget for further education, coaching and training
• Fully remote job if you are not based in Zurich. If based in Zurich, we ask you to come to a modern office twice per week
• Generous vacation contingent and additional loyalty days
• Regular team events where we can all connect
• A great spirit throughout the departments of our international team

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