Professional Services Manager - become Operations Director
Job details
About Delta-v At Delta-v we accelerate the growth of exceptional FinTech and software companies. We do this by providing our customers with sales development teams that embed into their sales organisations and fuel their sales pipeline. About the role This is a senior leadership role where you’ll take overall responsibility for our internal operations and the delivery of our services to our European customer base. It’s an opportunity to run a diverse range of functions in our business including Revenue Operations, People Operations, Customer Success and Project Management. Working closely with our CEO your focus will be to ensure we have the necessary processes in place to set us up for scale. This will involve implementing and managing business processes across our various operational functions, and also implementing a robust project management framework for managing customer projects. We’re currently a 15 person business, growing at around 60% per year. This means that initially you’ll be very hands on, while also directly managing a team of 2-3 people which will grow as we scale.
- University degree
- Project management certification (Prince 2, PMP, APMG or similar)
- 10+ years work experience that’s included at least 3 years in a management consultancy, marketing agency, BPO, or B2B professional services environment
- 5+ years management experience where you have managed individual contributors or other managers
- Strong operations management experience - experience designing, managing and improving operational processes
- Experience managing customer facing projects / engagements where your responsibility has included Scoping, Estimation, Quoting, Coordinating Resources, Time Tracking and Billing
- Strong interest in the world of technology, startups and FinTech
- Macbook
- Annual performance bonus
- 20 days leave per annum
- High paced, energetic work environment
- Office weekly, monthly, quarterly, and annual social events
- Opportunities for international travel to visit clients and attend conferences
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