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Home Online Technical Solution Consultant

Technical Solution Consultant

Full time at Hewlett Packard Enterprise in Online
Posted on May 30, 2024

Job details

Job Location - Kondapur, Telangana, India Rotational Shifts - Includes night shift / Roaster will change monthly Keyskills - Windows / Linux / Networking or Network Engineer / Cloud / Technical support / Monitoring / Troubleshooting / Technical person Job Description: In the HPE Hybrid Cloud, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the design, development, and product portfolio of our next-generation cloud platform, Green Lake. Working with customers, we help them reimagine their information technology needs to deliver a simple, consumable solution that helps them drive their business results. Join us redefine what’s next for you. What are we looking for:

  • Take ownership of customer issues reported and see problems through to resolution.
  • Good at researching, Diagnosing, troubleshooting skill and identifying solutions to resolve system issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
What you’ll do:
  • Provide enterprise-level assistance to our customers using the IT operations platform.
  • Diagnose and troubleshoot product issues/questions and help our customers leverage the product effectively.
  • Resolve product issues and responding to any product questions from customers.
  • Use email and phone communication to provide clear, written instructions and technical manuals.
  • Be the person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Give walkthroughs to clients, either via phone, email, or chat, until resolution is achieved.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Provide prompt and accurate feedback to customers.
  • Refer to the internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
What you need to bring:
  • A degree in Computer Science, IT or Software Engineering and understanding of remote infrastructure domain.
  • Microsoft, Cisco, Linux or similar certification is a plus.
  • Proven knowledge as a Technical Support Engineer, Help Desk Technician or similar role.
  • Basic knowledge on Windows / Linux / Mac OS environments
  • Ability to research and identify solutions to reported issues.
  • Ability to diagnose and troubleshoot technical issues, including setup and configuration.
  • Ability to prioritize and manage several open issues at one time.
  • Willingness to work in shifts.
Do you also have
  • Good understanding of Infrastructure domain – Servers, Network, cloud, and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with monitoring and alerting and helpdesk software (eg. Zendesk).
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.

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