Technical Solution Consultant
Job details
Job Location - Kondapur, Telangana, India Rotational Shifts - Includes night shift / Roaster will change monthly Keyskills - Windows / Linux / Networking or Network Engineer / Cloud / Technical support / Monitoring / Troubleshooting / Technical person Job Description: In the HPE Hybrid Cloud, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the design, development, and product portfolio of our next-generation cloud platform, Green Lake. Working with customers, we help them reimagine their information technology needs to deliver a simple, consumable solution that helps them drive their business results. Join us redefine what’s next for you. What are we looking for:
- Take ownership of customer issues reported and see problems through to resolution.
- Good at researching, Diagnosing, troubleshooting skill and identifying solutions to resolve system issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide enterprise-level assistance to our customers using the IT operations platform.
- Diagnose and troubleshoot product issues/questions and help our customers leverage the product effectively.
- Resolve product issues and responding to any product questions from customers.
- Use email and phone communication to provide clear, written instructions and technical manuals.
- Be the person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
- Ask customers targeted questions to quickly understand the root of the problem.
- Give walkthroughs to clients, either via phone, email, or chat, until resolution is achieved.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Provide prompt and accurate feedback to customers.
- Refer to the internal database or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- A degree in Computer Science, IT or Software Engineering and understanding of remote infrastructure domain.
- Microsoft, Cisco, Linux or similar certification is a plus.
- Proven knowledge as a Technical Support Engineer, Help Desk Technician or similar role.
- Basic knowledge on Windows / Linux / Mac OS environments
- Ability to research and identify solutions to reported issues.
- Ability to diagnose and troubleshoot technical issues, including setup and configuration.
- Ability to prioritize and manage several open issues at one time.
- Willingness to work in shifts.
- Good understanding of Infrastructure domain – Servers, Network, cloud, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with monitoring and alerting and helpdesk software (eg. Zendesk).
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
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![Hewlett Packard Enterprise Hewlett Packard Enterprise](https://cdn.laimoon.com/profileimages/thumbnail/Hewlett_Packard_Enterprise_07cb33f0-f776-11e9-ab0b-ed6eb3e4be90.jpeg)
Hiring company
Hewlett Packard Enterprise
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